FAQ
Do you have questions about renting a wheelchair van? Find answers to all the common questions we receive about how to rent a wheelchair van and have a trouble-free and enjoyable experience.
Ready to book your rental? Have more questions for us? Find the Wheelchair Getaways location closest to your destination to get started!
As the nation’s largest resource for wheelchair van rentals, we are the best place to start.
- Search Our Locations: With over 200 wheelchair van rental locations across the United States Wheelchair Getaways has the most options available online.
- Use the More Information link: You’ll notice our vehicles are sorted by “Braun Companion Van”, “Braun XT” or “Entervan”. Each wheelchair vehicle conversion has unique dimensions for the ramp width, opening height and more. Click “More Information” to get a detailed description of the dimensions of the vehicle to ensure your chair will fit.
- Reserve Now holds the Vehicle: Using the Reserve Now button starts the hold process. You’ll get a detailed price with taxes for your rental and you’ll be able to choose additional add-ons like hand controls and airport delivery / pickup (selection varies by location).
- Provide Your Contact Information + Driver’s License: The final step will require your personal contact information and driver’s license information. This starts the location’s process of verifying insurance and preparing for your arrival.
- Final Confirmation From Location: You’ll receive a confirmation email immediately after your reservation but this doesn’t mean you’re ready to pack your bags yet! The location needs to verify insurance information and make sure that everything is perfect for your rental. They will reach out to you before your reservation begins to verify insurance and more.
- Have a Great Trip
If you ever have a question during the process you can call our national number at 866-224-1750 and we will assist you.
Our Wheelchair Getaways locations are independently operated and provide wheelchair van rentals at competitive rates. Use our website to find the most convenient handicap van rental and search prices and availability directly on our site.
When you find the perfect vehicle, move fast, because vehicles get rented quickly.
Handicap van rental delivery service varies by location, but many of our locations will deliver your accessible rental van to your home, work, or airport.
When you do a search on our website if the airport is listed, then that location offers airport pickup and delivery.
The person renting the vehicle must have insurance. However, sometimes your insurance coverage does not fully cover the full cost of a rental. In those cases we offer rental car insurance.
We recommend you Create a Reservation and work with the location you are renting from to determine if your insurance coverage is sufficient.
Each Wheelchair Getaways location is independently owned an operated, so many times this is difficult to achieve. However, if you rent from a company with multiple locations it might be possible to work with them to do a one-way rental.
You receive at least 100 miles per day that you rent a wheelchair accessible van. A mileage charge is incurred after that point, with some locations offering other programs for mileage. Each member of Wheelchair Getaways treats this differently, so contact them for additional information.
Wheelchair Getaways is a wheelchair van rental service only. A licensed driver must be provided by the renter, and the driver must be fully insured.
The adaptive driving equipment service varies by location. Check with your local Wheelchair Getaways member for availability of hand controls or transfer seats.
Out of state service varies by location. Contact Wheelchair Getaways for details about traveling out of state with a rental mobility vehicle.
Yes. Each person wishing to drive must be present at the time the accessible vehicle is picked up to sign the rental contract and provide insurance and licensing information.
Each handicapped accessible van is equipped with a 4 point tie down system and a seatbelt for the person who uses the wheelchair. This process will be demonstrated to you when you pick up the rental van.
Full size handicap accessible van rentals vary by location. Go to our Location page and contact the location that you want to rent a full size vehicle from.
An accessible minivan rental will hold 4 passengers plus 1 wheelchair or 2 passengers plus 2 wheelchairs (depending on the size of the wheelchairs)
Yes. Safety is one of the guiding principles at Wheelchair Getaways. Each van is regularly inspected and maintained to ensure it can safely transport you and your loved ones.
All renters must be 21 years of age or older, though some locations require you to be 25 years old. The driver must present a valid driver’s license, proof of insurance with coverage that includes the cost of repairing a wheelchair-accessible van, and any additional certifications needed to operate a vehicle with specialized mobility equipment (such as hand controls).
It’s always a good idea to reach out to your insurance agent, let them know what your travel plans are, and discuss insurance coverage for your rental. The rental location will also contact your insurance company to confirm coverage.
Full payment is due at the time of pickup, so whenever you come to get your van or your van is brought to you, your credit card will be charged. Any additional fees, such as tolls, gas overages, damages, etc. will be charged at the time your rental is returned unless otherwise noted on your rental contract.
Most of our vehicles can accommodate wheelchair users in the middle of the vehicle, on the back bench seat, or in the front passenger seat position. Some vehicles come with a driver’s transfer seat allowing properly trained people to transfer from their chair into the driver’s seat. We recommend talking to the location you are renting from to determine if there are vehicles available to accommodate this request.
Each of our rentals comes with what are called “tie-downs” that are used to secure each corner of a wheelchair to the floor of the vehicle. These can be installed in various positions throughout the van. The securement system our locations provide, if used properly, will ensure a safe journey.
Certainly! Your comfort and understanding are paramount to us. When you arrive to collect your vehicle, one of our dedicated Certified Rental Specialists will be there to guide you through all the essentials of the rental van. From using the tie-downs to operating the ramp, we’ll ensure you feel confident with every feature. This personalized introduction may take up to 15 minutes, so we kindly ask you to factor this into your schedule. We’re here to ensure a smooth experience for you. 💙
In most cases, we can arrange for your rental vehicle to be brought to you at the airport, although this can vary depending on availability and location. Typically, if we can meet you at the airport, we will pick you up in the arrivals area and drive to a nearby parking lot to finish up the rental paperwork and teach you how your vehicle works.
This depends on the location you’re renting from. If you need help with temporary parking, it’s best to call the Wheelchair Getaways location closest to you and ask about their parking policies.
Due to their popularity and our first-come, first-serve system, availability might vary at times. To ensure you have access when you need it, we kindly recommend booking your reservation early. If you ever find that your preferred choice is unavailable, many of our locations offer waiting lists as a helpful alternative. Please don’t hesitate to ask about this option when speaking with our team.
We genuinely understand how important it is for you to have reliable transportation, especially during special occasions and weekends. While many of our locations offer same-day rentals, due to varying availability, we can’t always guarantee immediate vehicle availability. To make sure you have the transportation you need when you need it, we kindly suggest planning your rentals in advance. If you’re ever in a pinch and need a rental on the same day, our team would love to help – please give us a call at (866) 224-1750. We’re here for you. 💙